Shipping and Returns Policy
If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, please email us at firstname.lastname@example.org
Please note: Orders CANNOT be changed, modified, or canceled after checkout!
Merchandise may be returned within 14 days from the order date. Credit will be applied for the amount paid for the product to card used at checkout. Credit will only be applied for the item, not for any shipping and handling charges.
Returned merchandise will only be accepted if it is in original pristine condition. It must be unworn, unwashed, makeup, sweat, and dirt free. Returned items must be odor and pet hair free.
Standard Shipping rates apply within the continental United States. All other countries will ship via UPS and will vary in rates.
Standard shipping orders take 1-3 business days to be processed and packaged before they are shipped out.
VimHue is NOT responsible for:
- Delays with USPS/UPS shipping
- International Duties or Customs charges
- Products that are lost or damaged in the mail. The US Postal Service or UPS will be responsible once we ship the packages.
- Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.
If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.
All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
Carrier Contact Numbers:
- USPS: 1-800-275-8777
- International USPS: 1-800-222-1811
- UPS: 1-800-742-5877
We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS) or UPS (1-800-742-5877). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at email@example.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.
4411 N. 46th Place
Phoenix, AZ 85018
Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.
Credit will be applied for the amount paid for the product to original payment method used at checkout. Credit will only be applied for the item, not for any shipping and handling charges.
When making a return, please include the original invoice and any notes (written or via email) as to why it is being returned.
The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.
Please allow 3-4 business days for our warehouse to receive your return, and 7-10 business days for our return department to process your return to payment method used at checkout.
Due to our limited quantities and high demand of our products, we are unable to offer exchanges on any items. Returned merchandise will be processed.
We recommend purchasing the correct size of the desired item, and then shipping back the returned product so that you do not miss out on the item.
Defects or Problems With Your Order?
If you have received an item with any problems or defects, please contact us at firstname.lastname@example.org within 3 DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.
We are not responsible for damages to clothing caused by improper care or handling.
Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. These situations do not qualify as defects and the buyer will pay return shipping if a return is attempted.